You can use the check-in ticket for journeys throughout Switzerland (GA travelcard area of validity).
How does traveling with Check-in Ticket work?
Check in and hop aboard
Right swipe the “Check-in” button in the search.ch app before you get on the public transport.
Change to your heart’s delight
During your journey you can change whenever and as often as you like anywhere in Switzerland, without having to do anything about your ticket. This will be adjusted automatically to the route travelled.
Show the ticket
If you are asked for your ticket, click on “Show ticket” in the search.ch app and present the QR code together with your ID card.
Arrival and check-out
Get off when you arrive at your destination and left swipe the “Check-out” button in the search.ch app. Your journey is now complete and the distance travelled is reported.
The optimum price for all journeys on one day
All your public transport journeys on one day are recorded. In the following night, the optimum ticket price will be billed to your credit card.
3 reasons why it’s worthwhile having the smart Check-in Ticket:
Buy tickets on the spur of the moment:
No need to worry about getting a ticket in advance; you can get it right at the start of your journey with just a swipe.
The right ticket and the optimum price every time:
You no longer have to struggle with the zone plan; you automatically get the right ticket for the routes travelled. What’s more, you are only charged for the optimum ticket for the routes.
Spur-of-the-moment travel changes are possible:
During the journey, you can change at will for a different route without having to buy a new ticket.
How do I use the check-in functionality?
We guide you step-by-step through the registration process. You can use the check-in functionality as soon as you are successfully registered. Simply hop aboard, check in, travel throughout Switzerland, change, hop off, not forgetting to check out and pay later.
What do I have to watch out for when I check in?
Make sure your smartphone’s geolocation service is active and that you are connected to the Internet. Check also that the app has correctly identified your departure point before you check in. If not, you can also manually change the departure point (click on the pencil next to the departure location). By the way: identification of stations and stops will be improved if you activate your WLAN.
What happens if the check-in fails to work?
Please note: if you are unable to check in due to a technical problem, you will be travelling without a valid ticket. In this case, purchase your ticket via an alternative sales channel (e. g. another ticket app, ticket machine or counter). Always contact customer service to rectify the problem.
On the road
What happens if I deactivate the geolocation service while the app is in use?
The route you travel is determined by means of your smartphone’s geolocation service. For this reason, the geolocation service must be switched on while using the check-in functionality. Should you deactivate it, an error message will be displayed and your travel permit ceases to be valid. In this case, you are travelling without a valid ticket and may be fined in the event of a ticket inspection.
Can I also use the check-in functionality outside Switzerland (e.g. Brig - Domodossola)?
No. Only within Switzerland. Since Domodossola belongs to Italy, the check-in ticket ceases to be valid after the Swiss border.
May I stop the Internet connection during the journey (e.g. by activating the airplane mode)?
No, because this may affect recording of your journey. We reserve the right to ban persistent offenders.
Can I get off during the journey?
Yes, in principle you may hop off and on again as often and whenever you like during your journey, provided you remain within the area of validity.
Can I also make round trips (same start and destination)?
Yes, provided you check out and check in again at every change. Round trips without checking out and checking in are not permitted.
What happens if my smartphone battery runs out?
As a user of the check-in functionality, it is your responsibility to make sure that the battery capacity is adequate so that your smartphone remains switched on for the duration of the journey.
What do I have to do in the event of a ticket inspection?
If you encounter a ticket inspection in the course of a journey, open the ticket and show it, together with your ID, to the ticket inspector. The ticket inspector may also want to check the ticket validity electronically. If this is the case, the machine-readable code on your ticket will be scanned.
What happens if I leave the applicable fare network?
Your check-in ticket is valid throughout Switzerland (GA travelcard area of validity). This means that you don’t need to worry when you leave a fare network.
What data is stored?
During the journey, details of your person and location are collected for route determination purposes and held by our public transport partner BLS AG. This is necessary so that BLS AG can issue you the optimal ticket and ensure traceability in the event of support requests. Your payment data is saved exclusively by our Swiss payment partner Datatrans AG. Your data will never be passed on to other parties and will be stored in accordance with the Swiss data protection regulations.
How does the check-out work?
At the end of the journey, swipe the check-out button from right to left to check out. There’s nothing more to do – we now have all the information and can bill your journey at the optimal price.
I forgot to check out. What can I do?
If you have forgotten to check out immediately after ending your journey, you can still check out later. If, for example, you have continued on foot in the meantime and your check-out stop is no longer correct, you can correct this manually (click on the pencil next to the destination).
How does the check-out reminder work?
At stops where you regularly end your journey, we remind you to check out. If you do not wish to receive these check-out reminders, you can deactivate them for all or individual stops in the settings.
When will the journeys made be charged to my payment method?
All the journeys made on one day are logged (from the first to the last journey according to the timetable) and then the price for the day is calculated. This will be charged to your payment method at around 5 a.m. the following night.
How do I know whether my journeys have been billed?
Once the payment has been successfully collected, we will send you an invoice to the e-mail address specified by you.
I have been billed for an incorrect journey or an incorrect amount. What can I do?
Contact customer service by phone (+41 58 327 31 32) or e-mail if you suspect an error in the bill. They will check your query. If your complaint is justified, you will of course receive a refund.
I have not received a receipt. What might be the reason?
If you have not received a receipt, your journeys have yet to be fully billed. For example, this might be the case if we need to check in more detail a journey that you have manually corrected. Please contact customer service if you have still not received the receipt after several days.
What payment methods are available?
At the present time, you can pay with Visa, Mastercard, American Express or PostFinance Card.
How can I change the chosen payment method?
You can change the payment method details at any time in the settings.
My payment method was not accepted. What can I do?
There might be an error in the details of your payment method. Your credit card may have expired, your credit limit reached or the card has been blocked. Contact your credit card provider.
My app has been blocked. Why? What can I do?
If we detect irregularities or manipulations in the recording of journeys or if the payment was unsuccessful, the user may be locked out. If this happens to you, you will be informed by e-mail. Contact our customer service.
Are my payment method details secure on the mobile telephone?
For security reasons, no payment information is stored either on your mobile phone or on our servers. The payment information is held solely by our payment service provider (Datatrans AG).