BLS customer service will be happy to help you with any questions or problems. Reachable by phone from monday to friday 7am to 7pm, as well as on weekends and holidays from 8am to 12pm and 1pm to 5pm (local rate).
To set up a search.ch account, select the ‘Login’ menu item in the app. You will need to enter your surname, first name and email address. To purchase tickets on search.ch, you must also enter your date of birth, payment method and Half Fare travelcard details.
Please note: To purchase the ticket, you will need a search.ch customer account.
Which tickets can I purchase with the search.ch app?
You can purchase the following tickets:
Individual tickets for travel in Switzerland and certain border regions (e.g. Domodossola, Constance, Vaduz)
Saver tickets and saver day passes
Individual tickets and day passes for the following fare networks:
9 o'clock day passes for the following fare networks:
Day Pass for the Half Fare Travelcard
The range of tickets on offer is constantly being expanded.
I have a Half Fare travelcard. Can I purchase tickets at a reduced price?
Yes, you can add your Half Fare travelcard to your customer account.
Can I purchase multiple tickets at once (e.g. for passengers accompanying me, other family members, etc.)?
No, you can only purchase one ticket per transaction at the present time.
Can I also purchase tickets for another person, my bike or my dog?
You can purchase tickets for other people. Because the tickets are personalised, however, you must enter the passenger details. You can also purchase tickets for your dog or bicycle.
Can I also purchase tickets for destinations outside Switzerland?
You can purchase individual tickets for certain travel destinations in border regions (e.g. Domodossola, Constance, Vaduz).
Does my smartphone have to be connected to the internet to purchase a ticket from the app?
Yes, your mobile phone must be connected to the internet to register the payment method, to complete the payment process and to display the ticket.
Can I redeem promotional codes?
No, unfortunately not.
Can I request a receipt of purchase?
Yes, you can select the ‘Ticket by email’ option in your customer profile. You will then receive your receipts of purchase by email.
What do I need to do for a ticket inspection?
Open the search.ch app or website, display your purchased tickets on the start page and then present them to the inspector. Please make sure that you are logged in. If you also have a valid travelcard (e.g. Half Fare), please show this as well.
Please note: Ticket inspectors are authorised to operate your smartphone themselves for the purpose of checking your ticket. The tickets you have purchased are personalised and non-transferable. You and your fellow passengers must therefore be able to identify yourselves (e.g. with passport or ID) if asked to do so by the inspector.
Can purchased tickets be refunded?
Normally, it is not possible to modify, exchange or return purchased tickets.
Mobile tickets can be refunded in the following exceptional cases:
Documented inability to travel (illness, accident or death)
No available space in 1st class (confirmed by the train crew)
GA, Half Fare or point-to-point travelcard forgotten
Duplicate mobile ticket purchases (travel date, route and travelling person – surname, name and date of birth are identical)
Mobile tickets with erroneous personal details (surname, name or date of birth, provided it is an obvious input error)
Mobile tickets with incorrect date, provided travel to the intended destination is no longer possible on this date according to the timetable. Example: The mobile ticket is purchased at 23.40 for the same day, but the last train connection for the selected destination is at 23.30. The trip to the destination is therefore not possible on the selected date. In order to process the refund, a new, correctly purchased ticket must be presented.
Ticket purchased for the incorrect customer group (day pass without Half Fare travelcard or full-fare instead of reduced)
The ticket could not be presented for inspection due to technical problems with the app.
Is my payment data stored securely?
For security reasons, your payment data will not be saved on your smartphone or on the search.ch servers. The payment information is stored with the payment service provider (Datatrans AG).