search.ch

Get help with ticket problems

BLS customer service will be happy to help you with any questions or problems. Reachable by phone from monday to friday 7am to 7pm, as well as on weekends and holidays from 8am to 12pm and 1pm to 5pm (local rate).

FAQ

How do I create a customer account?
Can I link my customer account with my SwissPass?
Which tickets can I purchase with the search.ch app?
I have a Half Fare travelcard. Can I purchase tickets at a reduced price?
Can I purchase multiple tickets at once (e.g. for passengers accompanying me, other family members, etc.)?
Can I also purchase tickets for another person, my bike or my dog?
Can I also purchase tickets for destinations outside Switzerland?
Does my smartphone have to be connected to the internet to purchase a ticket from the app?
Can I redeem promotional codes?
Can I request a receipt of purchase?
What do I need to do for a ticket inspection?
Can purchased tickets be refunded?
Is my payment data stored securely?