Get help with ticket problems

BLS customer service will be happy to help you with any questions or problems.


How do I create a customer account?
Can I link my customer account with my SwissPass?
Which tickets can I purchase with the app?
I have a Half Fare travelcard. Can I purchase tickets at a reduced price?
Can I purchase multiple tickets at once (e.g. for passengers accompanying me, other family members, etc.)?
Can I also purchase tickets for another person, my bike or my dog?
Can I also purchase tickets for destinations outside Switzerland?
Does my smartphone have to be connected to the internet to purchase a ticket from the app?
Can I redeem promotional codes?
Can I request a receipt of purchase?
What do I need to do for a ticket inspection?
Can purchased tickets be refunded?
Is my payment data stored securely?